Returns
Under the Consumer Guarantees Act (CGA), you may seek a refund or replacement for any faulty goods purchased.
The CGA does not cover:
- Goods purchased for commercial use
- Goods that are fit for purpose, but you have changed your mind about your purchase
- Money (i.e. used by us to purchase goods from you, or Gift Cards)
- Products donated by us
If you are unsure if you are eligible for a return, please contact us first at info@calicokeep.com to discuss.
Several types of goods are exempt from being returned for hygienic reasons.
Trading Card Singles are sold as-is in their stated condition. Please refer to our Card Grading Guide for more details. Singles are non-refundable except in cases where they arrive in a worse condition than stated at the time of purchase.
If you are seeking a refund or replacement:
- The goods must be returned to us at your cost.
- We require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Please contact us first at info@calicokeep.com if you plan on returning an item.
The nature and details of your return or refund will be confirmed by us in writing via email.
If approved, your refund will be processed, and a credit will automatically be applied to original method of payment or other method (as discussed), within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@calicokeep.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Defective/Incorrect Goods (if applicable)
We only replace or refund items if they are defective, damaged, or not what you ordered.
In the case of Trading Card Singles, we only replace or refund cards if:
- They arrived in a worse condition than stated at the time of order, or;
- Were not what you ordered (and was not sent as a substitution for missing stock)
If you would like an exchange instead of a refund for the same item, send us an email at info@calicokeep.com
Shipping
To return your product, you should send your product either in person or via mail to:
Calico Keep
2 Coastlands Parade
Paraparaumu 5032
New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
